Obtaining Technical Assistance

Thank you for using the Egressª high speed Internet access service. Since you're accessing this page, chances are quite good that you're already connected to the service and are enjoying the speed and convenience of high speed Internet access.

In case you need technical assistance with your connection, or if something doesn't seem quite right, please call the toll-free Technical Support Line at 1-866-464-7635. Our support staff are trained to answer any question regarding the use of the service. Please do not call the Front Desk, as they will only instruct you to call the toll-free number.

Frequently Asked Questions:

1. How do I connect my PC to the network?

2. I don't have a USB or an Ethernet cable in my room. How do I get one?

3. I don't have an Ethernet card with me. Where can I get one?

4. Can I rent an Ethernet card somewhere?

5. The system seems to be running slowly. What might be the problem?

6. What are the network settings for my PC or Macintosh computer?

7. How should I configure my computer for the network?

Please call the toll-free Technical Support Line at 1-866-464-7635 for answers to these or any other questions regarding the service. The support staff will be glad to help you with any problem you may have connecting to the service.

Toll-Free Technical Support Line: 1-866-464-7635 (remember to dial "9" for an outside line)